Privacy Policy

Last updated: October 9, 2026

1. Who we are and how to contact us

This policy applies to Handyman & Metal Works, a handyman and metal works business serving Hamilton, Stoney Creek and nearby communities in Ontario, Canada. It covers our website at handyman.aimetalbuilding.com, our business Facebook Page and Messenger enquiries, and related customer-service communication.

For questions about this policy, or to request access to, correction or deletion of personal information, contact [email protected]. This business address forwards to our customer-service inbox.

2. Information we may receive

• Enquiries and job requests: your name, phone number, optional email, service address, city or neighbourhood, optional postal code, job details, preferred timing and other information you choose to provide.
• Photos and attachments: images or files that you send to explain the work. They may incidentally show property details, people or other personal information.
• Business communications: messages, sender/page identifiers, attachments and conversation history when you contact our Facebook Page via Messenger; SMS correspondence; and information from phone conversations, including recordings or transcripts where those functions are used.
• Site usage: visit and interaction events, referral source, approximate technical information and identifiers used for security, website operation and analytics. Our website uses Google Analytics and local website-event tracking.
• Reviews: reviews or feedback you choose to provide, where a review feature is available.

Please avoid sending sensitive information, payment-card details or photos unrelated to a service request through general chat or quote forms.

3. How we use information

• Answer questions, communicate about jobs and prepare or follow up on quotes.
• Assess requested work, review photographs, arrange visits, coordinate appointments and maintain job records.
• Recognize previous conversations and avoid asking you for the same information repeatedly.
• Support customer service with AI-assisted message analysis, drafting, translation, summaries and scheduling when enabled.
• Operate, protect, troubleshoot and improve our website, messaging systems and customer-service workflows.
• Meet applicable legal obligations and respond to privacy requests.

An AI assistant may help process your questions or prepare responses. Responses and preliminary estimates should not be treated as a binding contract; project scope and pricing may require human review and confirmation.

4. Facebook Messenger and other communication channels

If you message our business through Facebook Messenger, Meta processes information under its own terms and privacy policies. We may receive the messages and attachments you send to our Page and use them to respond to you or create or update a customer job record. Automated messaging functions depend on platform permissions and availability.

If you contact us by phone or SMS, the communications may be processed by our telephone or messaging service providers. Some calls may involve AI assistance and may be transcribed or recorded where enabled, subject to applicable requirements.

We use messaging channels to respond to customer requests and service-related follow-up. Promotional messages, if any, are subject to applicable consent and opt-out requirements.

5. Service providers and disclosures

To operate our services, information may be handled by providers that support website hosting, security, customer relationship management, SMS and phone service, Facebook Messenger, AI-based processing, email delivery and analytics. These can include Meta, Google Analytics, telephony/messaging providers, hosting providers and AI technology providers as applicable to the channel you use.

We share only information reasonably needed for the relevant business purpose. We may also disclose information where required by law or to protect legitimate legal rights. Customer-submitted photos are not intended for public project galleries or testimonials without appropriate permission.

6. Analytics, cookies and similar technologies

Our website uses Google Analytics to measure visits and interactions, as well as local event measurement for actions such as opening a quote form or clicking call/text links. These tools may process browser, device, usage and referral information and may use cookies or comparable identifiers. Browser privacy settings and available Google controls can limit certain tracking.

Some website functions use session-based identifiers. If you use Facebook, its own cookie and privacy practices also apply on its platform.

7. Retention and security

We keep information for as long as reasonably necessary to handle enquiries, manage jobs, respond to follow-up questions, maintain operational records and meet applicable legal requirements. Retention can differ by record type, service provider and backup system; we do not state a single universal deletion deadline.

We use access restrictions and operational safeguards appropriate for these services, but no online service can guarantee absolute security. Please avoid sending unnecessary sensitive information.

Our systems and service providers may process or store information in Canada or other jurisdictions, where different privacy laws may apply.

8. Your choices, access and deletion requests

You may contact [email protected] to ask what personal information we hold about you, to correct it, or to request deletion of your messages, photos or customer/job records.

For a deletion request, please identify the communication channel you used and enough information for us to locate the relevant record (such as the approximate date and the contact method). Do not send passwords or sensitive identity documents in an initial request. We may ask you to verify that you are the person concerned before sharing or deleting records.

We will review and respond to privacy requests within a reasonable time, subject to applicable law. Some records may need to be retained for legal, financial, safety or dispute-resolution reasons, or may remain temporarily in backups. To delete content held independently by Facebook or another platform, you may also need to use that platform's privacy controls.

You may stop contacting us through a channel, decline optional information requests, or ask to continue a discussion without AI assistance where a human alternative is available.

9. Children

Our services are intended for people arranging property repair and maintenance services, not for children. If you believe a child has sent us personal information, contact us so we can review the request.

10. Updates

We may update this policy as our services and integrations change. The date at the top identifies the latest version. For current questions, contact [email protected].